-
Continue reading →: Book Reflection – “Pre-suasion” by Robert CialdiniPre-suasion is a guide to those seeking persuasive influence on how to effectively establish an environment, foster relationships, and create situations where agreement will come easily. Dr. Cialdini tells us, using examples and research, how we can maximize our privileged moments, cultivate ‘we-ness’, and boost our likeability. The book not…
-
Continue reading →: Mistake-Proofing: Poka-YokeDefine it: Poka-Yoke (ポカヨケ, PO-kah yo-KAY) is a Japanese term meaning “avoid mistakes”. It originates from manufacturing guru, Shigeo Shingo and the Toyota Production System in the 1960’s. It’s a lean manufacturing tool that is used not only to reduce mistakes but also to streamline processes, reduce waste, improve efficiency,…





